Currently, the default option for the Help icon in Smartsheet links users to Smartsheet's Help and Learning Center. How can Tom make this change?

The correct choice is found in the process of customizing organizational settings within Smartsheet. When Tom wants to make changes to the default link of the Help icon, he needs to access the branding and personalization settings. This area allows administrators to modify specific aspects of the user interface, including links to help resources and other informational paths.

By selecting the branding and personalization settings, Tom can effectively update the Help icon to direct users to a specified location, such as a custom help page or any relevant resource that better suits the organization's needs. This capability is crucial for maintaining an effective user experience and ensuring that users have access to the most relevant support information.

Other options involve submitting tickets for assistance or changes, which may not provide the immediate capability needed to modify the Help icon link directly. While these approaches can seek help or additional customization, they do not empower Tom to make the change autonomously in the system settings.