How can a System Administrator reset a user’s password in Smartsheet?

A System Administrator can reset a user's password in Smartsheet by accessing the User Management section in the Admin Center. This administrative area is specifically designed for managing user accounts, including updating user information and adjusting settings, which entails password management as well.

When a System Administrator navigates to the User Management section, they will have the capability to select a specific user, choose the option to reset the password, and then provide a new password or allow the system to generate one. This process ensures that the Administrator maintains control over user access and security protocols.

The other choices involve methods that may not directly allow a System Administrator to reset a password efficiently within the Smartsheet platform itself—such as relying on customer support or external email communication instead of using the built-in functionality available in the Admin Center. This highlights the importance and efficiency of utilizing the provided administrative tools to manage user security settings directly.