If a System Admin receives an error about no available licenses after inviting a new licensed user, what is the recommended action?

Study for the Smartsheet System Administrator Certification Exam. Prepare with interactive quizzes and comprehensive questions, each with detailed explanations. Gear up to excel in your certification journey!

The recommended action is to check for unaccepted invites because pending or unaccepted invites for users that have been sent can take up available licenses. When a System Administrator invites a new user and the error indicates that there are no available licenses, it’s essential to verify if all previously sent invites have been accepted. If invites remain unaccepted, these accounts are still holding onto the licenses, which can prevent new users from being onboarded.

Simultaneously, addressing the other choices would not resolve the immediate licensing issue effectively. Purchasing a new license package may be necessary if the organization consistently needs more licenses, but it's more efficient to first check if current licenses are being utilized optimally. Removing a license from someone with less seniority can create conflicts and affect workflow, and creating a license share group does not resolve the issue of unutilized licenses resulting from pending invites. Thus, verifying unaccepted invites should be the first step in troubleshooting this situation.

Subscribe

Get the latest from Examzify

You can unsubscribe at any time. Read our privacy policy