If a System Admin receives an error about no available licenses after inviting a new licensed user, what is the recommended action?

When a System Admin encounters an error about no available licenses after inviting a new licensed user, the recommended action is to check for unaccepted invites. This is important because when users are invited to Smartsheet, the system reserves a license for that user. If the invitation has not been accepted, the license remains allocated to that invitee, which can lead to the perception that there are no available licenses.

By checking for unaccepted invites, the System Admin can confirm whether the license is tied up with someone who has not yet accepted their invitation. If there are unaccepted invites, the admin can remind those users to accept their invitation, thereby freeing up the license for new users. This step is essential before considering other options like purchasing additional licenses or removing existing users, as those actions can incur extra costs or disrupt team operations unnecessarily.