What action should be taken if a User is shown as unlicensed but needs access to premium features?

The correct action involves checking if the user has been invited but hasn’t yet accepted the invitation. In Smartsheet, when a user is shown as unlicensed, it may indicate that they have not completed the process of accepting their invitation to join the platform. If they have an outstanding invitation, they will not have access to premium features until they accept it and activate their user account.

By ensuring that the user has accepted their invitation, you can pave the way for them to gain access to the necessary premium features associated with their account. This step is crucial, especially in situations where timely collaboration or project management is needed.

The other actions, while they might seem relevant, do not directly address the immediate need for the user to have a licensed account. Encouraging the user to invite others does not resolve their unlicensed status, refreshing the account may not yield fruitful results, and reassigning the license from another user is a more complex solution that may not be necessary if the invitation acceptance is simply pending. Thus, confirming the invitation status is the most straightforward and effective action to take.