What is the main advantage of keeping discussions in 'Comments' rather than using emails?

The main advantage of utilizing 'Comments' in Smartsheet over emails is that comments significantly enhance team collaboration on specific issues. When team members use the comments feature, discussions and feedback are directly associated with particular rows or tasks in a Smartsheet. This contextual linking allows for a more organized and focused conversation, ensuring that everyone involved can easily refer back to specific points of discussion without the noise that can accompany email threads.

Moreover, because comments are stored within the sheet, they are accessible to all team members who have the appropriate permissions, fostering transparency and inclusivity. This environment encourages all team members to contribute their insights or updates in real time, streamlining communication and ensuring everyone is on the same page regarding project progress and challenges.

In contrast, emails can lead to fragmented discussions, with critical information potentially getting lost amidst multiple threads or varying levels of accessibility among team members. Therefore, the collaborative nature and contextual relevance of comments position them as a superior tool for team communication in Smartsheet.