Which role is responsible for creating and managing user accounts in Smartsheet?

The System Administrator role in Smartsheet is specifically designed for managing account settings, including the creation and management of user accounts. This role has the necessary permissions to add, modify, or remove users within an organization’s Smartsheet account, ensuring that the right individuals have the appropriate access to resources.

System Administrators play a critical role in setting up user permissions, managing licenses, and maintaining the overall integrity of the account, which includes oversight of user roles and access levels across various projects and sheets. This governance is essential for maintaining security and for ensuring that teams can collaborate effectively without unauthorized access to sensitive data.

In contrast, other roles such as Project Manager, Sheet Owner, and Collaboration Manager focus more on specific aspects of project management and collaboration rather than overarching account management. For example, a Project Manager facilitates project workflows, a Sheet Owner manages specific sheets and their sharing settings, whereas a Collaboration Manager focuses on the collaborative aspects of a project without having comprehensive control over user accounts.